Policies & agreements
The legal documents that govern Batchrouter — written to be readable, not impressive.
Terms of Service
The contract between you and Batchrouter AB.
ReadPrivacy Policy
What we collect, how we use it, and your rights.
ReadRefunds
When credits are released and how to request a refund.
ReadSupport
Email, docs, status, and shared Slack for paid plans.
ReadCompany facts
Recent policy changes
- Mar 12, 2026Terms of ServiceUpdated
Clarified usage-based billing and added the 24-hour delivery SLA with a service-fee-refund remedy.
- Mar 04, 2026Privacy PolicyUpdated
Added sub-processor list and region-aware (US/EU) routing.
- Jan 18, 2026Refunds PolicyUpdated
Extended unused top-up window from 60 to 90 days.
- Nov 02, 2025DPA templatePublished
SCCs 2021/914 module 2 incorporated by default.
Sub-processors
Vetted vendors that may process customer data on our behalf.
- CloudflareCompute, object storage (R2), CDN, DDoS, TLS
- StripeBilling & credit top-ups
- ResendTransactional email
Our commitments
- Customer batch payloads are encrypted in transit (TLS) and stored on encrypted object storage (Cloudflare R2), reachable only via short-lived signed URLs; provider credentials and webhook secrets are additionally encrypted at the application layer.
- Sub-processor changes are announced 30 days before they take effect.
- DPAs and security questionnaires are returned within 5 business days.
Trademarks & third-party names
OpenAI, Anthropic, Mistral, xAI/Grok, Together AI, Groq, Cohere, Perplexity, OpenRouter, and all other third-party provider, product, and model names and logos referenced on this site are trademarks of their respective owners. Batchrouter AB routes jobs to these providers as an independent intermediary; their names and marks are used for identification only and do not imply any sponsorship, endorsement, partnership, or affiliation.
Need a custom agreement or DPA?
We provide MSAs, signed DPAs, and security questionnaires on Scale and Enterprise plans.